Orders, Deliveries & Transfers

Phased resumption of research activities

In response to COVID-19, the following services are limited to exempted research users:

  • All animal transfers between facilities
  • Transportation of animals, with the exception of transport for the purposes of cryopreservation
  • Ordering of any new animals

For more information, please visit the Office of the Vice-President Research + Innovation.

AVP orders are placed twice a week. Please submit any order requests by Monday/Wednesday 11 a.m. to ensure they are included in that day's order. Any urgently required pharmaceuticals/supplies continue to be ordered ASAP.

Animal Care Services (ACS) provides ordering, delivery and transfer services.

Animal and AVP order requests are now available through Mosaic. As an alternative to submitting order forms to anca.orders@ubc.ca, order requests through Mosaic will allow for faster and more transparent processing.


ACS oversees all animal and pharmaceutical orders, and provides a supply ordering service.

All orders should be submitted through Mosaic. Alternatively, orders may be submitted via email to anca.orders@ubc.ca using the applicable form.

Effective November 1, 2020 all orders will be charged via Workday and require pre-approval authorization. Please submit a signed Internal Sales Delivery Form (pre-approval form) for each Primary/Driver Worktag you wish to have set up for billing purposes with ACS. Statements will continue to be emailed monthly.

Orders will not be processed without complete Worktag information.

All questions should be directed to anca.orders@ubc.ca or 604-827-4938.

Animal Orders

Animal order requests should be submitted through Mosaic.

Alternatively, order requests may be submitted using the Animal Order Form. Please note that valid protocols are required for all orders. Commercial vendor orders, such as those from Charles River, Envigo, Jackson Laboratory or Taconic, must be received prior to 12:00 p.m. (noon) on a Tuesday for delivery the following week.

For rodents to be obtained from a colleague at another university, hospital, or institute, please see Obtaining Animals from another Institution below.

If there are any concerns or questions about an animal order received, please contact ACS at anca.orders@ubc.ca or call 604-827-4938 within 48 hours. ACS will be responsible for communicating with the Facility Manager, researcher/lab, veterinarian and vendor (if required).

Supplies and Pharmaceutical Orders

Supply and pharmaceutical orders should be made through Mosaic.

Alternatively, requests may be submitted using the Supply Order Form. Please note that valid protocols are required for all pharmaceuticals.

Associated Veterinary Purchasing (AVP) Catalog
As reference, researchers can now view the AVP catalog by visiting avpbc.com before submitting order requests to anca.orders@ubc.ca. Please visit our ACUP SharePoint page for details.

Transports & Transfers

ACS provides transport and transfer services, which includes animal transfers between UBC facilities as well as affiliated institutions (ACUP facilities).

Transport Services by ACS

Investigators wishing to use ACS transport services must complete the Transport/Transfer Request and email to anca.orders@ubc.ca. The ACS Business Office will coordinate the transport.

Transferring Animals between UBC Facilities and Affiliated Institutions

Investigators wishing to transfer their own animals between facilities approved by the UBC Animal Care Committee must complete the Transport/Transfer Request and email to anca.orders@ubc.ca, cc: sending and receiving facility. The ACS Business Office will obtain veterinary approval for all animal transfers.

Obtaining Animals from another Institution

The following instructions are for investigators wishing to obtain rodents from a non-commercial supplier such as another university, hospital, or institute:

  • Confirm your colleague will be able to transfer rodents to you from their institution.
  • Requests should be submitted through Mosaic like a commercial animal order request as soon as possible to alert us of the import. Alternatively, complete the Animal Order Form: Non-Commercial Supplier and email to anca.orders@ubc.ca.
  • Complete section 1 of the import questionnaire and then forward this form along with the Health Requirements for Incoming Rodents Letter to the veterinarian or export coordinator of the exporting institution to complete. This letter sets out the requirements for a current health report that will need to be submitted to ACS.  Upload the completed forms and all supporting documents to the animal order in Mosaic or alternatively send them to anca.orders@ubc.ca. Once received, a clinical veterinarian will review the request.

After ACS has received the current health report and order form, a UBC Veterinarian will review the report. If approved, ACS will make arrangements with the sending institution to ship the rodents to UBC. ACS will track the shipment, arrange customs clearance (if applicable), pick the shipment up from the airport and deliver them to the designated facility.

Shipping Animals from UBC to another Institution

The ACS Business Office will assist in arranging the required veterinary inspection which needs to occur within 48 hours of your shipment, as well as providing the Veterinary Health Inspection Letter that will accompany the rodents. In order to assist the attending veterinarian, please complete the Animal Inspection Application and email to anca.orders@ubc.ca at least one week before shipment.